Refund & Return Policy
Video Mandatory
Unboxing video required for claims
24 Hours
Time window to file damage claims
Refuse Delivery
If outer packaging is tampered
1. Core Return & Exchange Guidelines
Paradice Perfume wishes its customers the best shopping experience to enhance their lives. Because our luxury products cannot be reused or resold once unsealed, items cannot be returned or replaced once delivered.
Our formulas contain active natural extracts and premium ingredients. Repercussions arising out of specific individual sensitivities towards a product or ingredient are not covered under this policy; we strongly advise performing a patch test as cautioned on every product box before full application. Furthermore, damages due to neglect, improper usage, or incorrect application are completely excluded from coverage.
2. Refund Policy & Claim Protocol
Paradice Perfume is not responsible for any damage incurred after the successful delivery of the products. In extreme cases of damaged product delivery (transit leakage, breakage, or missing items), a refund or exchange can be initiated subject to the following strict criteria:
- Unboxing Video: A continuous, unaltered unboxing video showing the original sealed courier packaging is mandatory to substantiate claims for missing items, leakage, breakage, or incorrect products.
- Time Window: Claims must be formally submitted within 24 hours of order delivery.
- How to File: Email us at paradiceofficialinfo@gmail.com with the necessary images and video files. Use the subject line:
Refund For [Your Order Number]. - On-Spot Rejection: If you observe that your shipping package is clearly tampered with, damaged, or leaked on arrival, kindly refuse to accept the package from the delivery partner on the spot.
Financial Terms: Original delivery charges are collected by our logistics partners and are completely non-refundable. For Cash on Delivery (COD) orders, accepted refunds will be processed to the bank account details shared by the customer within 4-7 working days. Approved credit route refunds may take up to 15 days to settle from the day of formal acceptance. Paradice Perfumes will share transaction IDs and proof screenshots once a refund is triggered.
3. Order Cancellation Policy
Cancellations can be safely processed only before the package has been dispatched from our warehouse facility.
- Pre-Dispatch Cancellations: A payment gateway processing fee of 2.5% will be deducted from your total order value. Refunding paid orders to the original payment account takes up to 15 days from cancellation approval.
- Post-Dispatch Cancellations: Orders cannot be modified or canceled once they exit our warehouses. If a prepaid order is shipped but returned back to the seller by the customer or courier, a flat restocking/shipping charge of ₹75 will be deducted from the eligible refund amount.
4. Frequently Asked Questions
Q. After acceptance of cancellation/refund how long would it take to receive back my funds?
Refunds for paid orders will be credited to the original payment account within 15 days of cancellation acceptance. For COD orders, refunds will be issued to your shared bank account within 4-7 working days. Full transaction statements and screenshots are always sent once initiated.
Q. Does the policy cover opened/used products?
No. The policy strictly excludes items that have been opened or used. It covers transit mishaps only, such as significant leakage, broken bottles, or missing items verified by an unboxing video.
Q. How can I cancel my order in case I placed it by mistake?
If you place an order by mistake, you can cancel it directly on the post-checkout order confirmation screen within the first few hours, or instantly write to us at paradiceofficialinfo@gmail.com before warehouse fulfillment.